Does my ID number indicate my place in line for the vaccine?
No, this number is just used to look up your record, it does not indicate your place in line to receive a vaccine. Appointments will be offered based on phase/group priority, phase/group eligibility, and vaccine availability.
I am traveling overseas; can I get my vaccine soon?
If you currently qualify for a group that is approved for vaccination, you may schedule your vaccination if an appointment is available or join the waitlist. You cannot jump the waitlist.
Do you have information on vaccination clinics/processes in other counties or health districts?
No, you will need to contact that county or health district directly to receive that information.
My spouse/family member/friend and I registered for the waitlist. Only one of us was contacted to schedule a vaccination, what about the other?
Appointments are scheduled based on phases/groups approved by the Virginia Department of Health. If one individual qualifies for a group that is currently approved to receive a vaccine, that individual will be contacted. If the other person does not qualify for a currently approved group, that individual will be contacted later once their group is approved.
I need to cancel my vaccination appointment; how do I do that?
If you registered through the VAMS website, you need to cancel using the VAMS website. If you scheduled your appointment through the PWHD Call Center, you need to request your appointment be canceled through the PWHD Call Center by calling 703-872-7759. If you need to reschedule a Veterans Park/Safeway appointment, use the instructions for canceling and rescheduling in the email confirmation you received from Albertsons (the company that owns Safeway). If you were scheduled for Potomac Middle School or Beacon Hall through the PWHD Call Center, contact the PWHD Call Center to have your appointment rescheduled or canceled.
I registered through the PWHD waitlist but have not received an appointment yet. When will that happen?
Your appointment can be scheduled once your vaccination group is approved and an appointment is available. If your vaccination group is not yet eligible to receive a vaccination, you will need to wait until it is approved by the Virginia Department of Health.
I accidentally said I do not have any underlying health conditions, but I do. What do I do?
When you arrive at the clinic, notify the nursing staff who can review your health history with you and determine the best course of action.
I live in PWC but work in another jurisdiction, where I am a healthcare professional/essential worker. Can I get vaccinated in PWHD?
You will need to get vaccinated in the jurisdiction where you work. Your employer should have more information on vaccination procedures. You can get vaccinated where you live based on your age or health conditions, not based on essential worker status.